PAYMENT
What payment method can I use?
This site accepts payment by Mobile Money for Ghana customers, Visa, MasterCard, or Verve for both Ghana and International Customers. Your card merchant or service provider may charge additional transaction fees. It is your responsibility, as the Customer, to pay these fees.
Will I receive order confirmation, invoice, and shipping notification?
All orders, invoices, and shipping confirmations will be sent to you by email. First, you will receive an Order confirmation, followed by an Invoice and once your item has been shipped you will receive a Shipping notification containing a link to the DHL tracking portal where you can track the progress of your delivery.
If you do not receive these confirmation emails, firstly check your trash and junk folders, then contact us on +233202018181 or contact@flexohub.com and we can send them to you again.
VAT / DUTIES*
How much VAT will I be charged?
A 4% VAT is charged on every product for all local / Ghana purchases. However, a customer outside of Ghana should check with your local customs office regarding taxes and duties that might apply in your country.
How long will it take to receive my order?
Orders placed before 13:30 pm Mon-Fri will be shipped the same day. Orders placed after 13:30 pm, or any time on a Saturday/Sunday/Public Holiday, will be shipped the next available business day. Your order will be shipped using the DHL Express Service. Delivery to Ghana /Local is 1- 5 business days, to international is 3-5 business days.
How do I track the progress of my delivery?
A Shipping Notification email containing a link to the DHL tracking portal will be sent to you where you can track the progress of your delivery once your item(s) has been shipped.
Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. You may return it at your own expense within 30 days of purchase, pursuant to the following procedures and exceptions below.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at. cormmerce@flexohub.com
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cormmerce@flexohub.com and send your item to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.